Production Maintenance for 2027:
The Production maintenance schedule for 2027 will occur monthly, typically on the last Friday of each month from 9 PM to 2 AM ET (Sat 2 AM to 7 AM GMT) unless there is a Company Holiday or conflict that month.
This maintenance schedule will impact ALL PeopleFluent products including Reflektive and Watershed.
In addition to scheduled maintenance windows, production patches may be deployed at other times when all required qualification and validation activities have been completed in Non-Production environments. Such deployments are limited to changes that do not require a full SaaS outage, including rolling updates across redundant infrastructure components.
| Production Maintenance Date | Time |
| Jan 29, 2027 | 9 PM to 2 AM ET (Sat 2 AM to 7 AM GMT) |
| Feb 26, 2027 | 9 PM to 2 AM ET (Sat 2 AM to 7 AM GMT) |
| Apr 3, 2027 (SATURDAY) | 9 AM to 2 PM ET (Sat 2 PM to 7 PM GMT) |
| Apr 30, 2027 | 9 PM to 2 AM ET (Sat 1 AM to 6 AM GMT) |
| May 21, 2027 | 9 PM to 2 AM ET (Sat 1 AM to 6 AM GMT) |
| Jun 25, 2027 | 9 PM to 2 AM ET (Sat 1 AM to 6 AM GMT) |
| Jul 30, 2027 | 9 PM to 2 AM ET (Sat 1 AM to 6 AM GMT) |
| Aug 27, 2027 | 9 PM to 2 AM ET (Sat 1 AM to 6 AM GMT) |
| Oct 1, 2027 | 9 PM to 2 AM ET (Sat 1 AM to 6 AM GMT) |
| Oct 29, 2027 | 9 PM to 2 AM ET (Sat 1 AM to 6 AM GMT) |
| Nov 19, 2027 (moved up a week due to Thanksgiving) | 9 PM to 2 AM ET (Sat 2 AM to 7 AM GMT) |
| Dec 17, 2027 (moved up a week due to end-of-year freeze) | 9 PM to 2 AM ET (Sat 2 AM to 7 AM GMT) |
Non-Production Maintenance for 2026:
The Non-Production maintenance includes rolling patching which may be pushed to systems at any time during the month. A window for more intrusive changes is scheduled monthly, typically on a Friday after the second Tuesday of each month (to accommodate OS Patch releases requiring restarts) from 2 PM to 7 PM ET (7 PM to 12 AM GMT).
This non-production maintenance schedule will impact ALL PeopleFluent Test sites and products including Reflektive and Watershed.
| Non-Production Maintenance Date | Time |
| Jan 15, 2027 | 2 PM to 7 PM ET (7 PM to 12 AM GMT) |
| Feb 12, 2027 | 2 PM to 7 PM ET (7 PM to 12 AM GMT) |
| Mar 12, 2027 | 2 PM to 7 PM ET (7 PM to 12 AM GMT) |
| Apr 16, 2027 | 2 PM to 7 PM ET (6 PM to 11 PM GMT) |
| May 14, 2027 | 2 PM to 7 PM ET (6 PM to 11 PM GMT) |
| Jun 11, 2027 | 2 PM to 7 PM ET (6 PM to 11 PM GMT) |
| Jul 16, 2027 | 2 PM to 7 PM ET (6 PM to 11 PM GMT) |
| Aug 13, 2027 | 2 PM to 7 PM ET (6 PM to 11 PM GMT) |
| Sep 17, 2027 | 2 PM to 7 PM ET (6 PM to 11 PM GMT) |
| Oct 15, 2027 | 2 PM to 7 PM ET (6 PM to 11 PM GMT) |
| Nov 12, 2027 | 2 PM to 7 PM ET (7 PM to 12 AM GMT) |
| Dec 10, 2027 | 2 PM to 7 PM ET (7 PM to 12 AM GMT) |
Environment Freeze:
“Hard Freeze” windows are designed to prevent ALL changes when resources are unavailable to implement or address non-critical issues.
“Soft Freeze” windows are designed to minimize changes and reduce risk leading into a hard freeze. Soft freezes are typically a window of time leading into a hard freeze or are periods where Hosting has reduced staffing/coverage.
All freeze periods begin with a soft freeze at 5pm in the customer’s local time zone the day before the announced freeze date. A hard freeze begins when the last Hosting resource is available to support their workday (5pm) and continues until the primary Hosting resource supporting that region resumes work, no sooner than 9 AM after the last day of the freeze.
Please contact your Customer Success Manager, Consultant or Project Manager with any questions or concerns for project work around the production freeze dates.
| Soft Freeze Dates | Hard Freeze Dates | Event | Environment(s) |
|---|---|---|---|
| Jan 1, 2027 | New Year's Day - (All) | All | |
| Jan 15, 2027 | Jan 18, 2027 | Martin Luther King Jr. Day (US) | All |
| Feb 12, 2027 | Feb 15, 2027 | President’s Day (US) Family Day/Heritage Day/Islander Day/Louis Riel Day (CA) | All |
Feb 8, 2027 - Feb 10, 2027 | Chinese & Lunar New Year (HK) | Learning | |
| Mar 25, 2027 | Mar 26, 2027 - Mar 29, 2027 | Good Friday (UK, CA, HK) Easter Monday (UK, CA, HK) | All |
| Apr 2, 2027 | Disaster Recovery Weekend | All | |
| Apr 5, 2027 | Qingming Festival (HK) | Learning | |
| May 3, 2027 | Early May Bank Holiday (UK) | All | |
| Apr 30, 2027 | Labor Day / May Day (HK) | Learning | |
| May 13, 2027 | Birthday of the Buddha (HK) | Learning | |
| May 24, 2027 | Victoria Day/ National Patriots' Day (QC) 🇨🇦 | Learning/OrgPublisher | |
| May 28, 2027 | May 31, 2027 | Memorial Day (US) Spring Bank Holiday (UK) | All |
| Jun 9, 2027 | Dragon Boat Festival (HK) | Learning | |
| Jun 24, 2027 | Saint-Jean-Baptiste Day (CA) | Learning/OrgPublisher | |
| Jul 1, 2027 | Jul 2, 2027 - Jul 5, 2027 | Independence Day (US) Hong Kong Special Administrative Region Establishment Day (HK) Canada Day (CA) | All |
| Aug 2, 2027 | Civic Holiday/ Heritage Day/ British Columbia Day (BC)/ New Brunswick Day (NB)/ Saskatchewan Day (SK) 🇨🇦/ Picnic Day, Bank Holiday 🇦🇺 | Learning/OrgPublisher | |
| Aug 30, 2027 | August Bank Holiday (UK) | All | |
| Sep 3, 2027 | Sep 6, 2027 | Labor Day (US) Labour Day (CA) | All |
| Sep 16, 2027 | The day following the Chinese Mid-Autumn Festival (HK) | Learning | |
| Sep 30, 2027 | National Day for Truth and Reconciliation (CA) | Learning/OrgPublisher | |
| Oct 1, 2027 | National Day of the People’s Republic of China (HK) | Learning | |
| Oct 8, 2027 | Double Ninth Festival (HK) | Learning | |
| Oct 11, 2027 | Thanksgiving (CA) | Learning/OrgPublisher | |
| Nov 11, 2027 | Remembrance Day (CA) | Learning/OrgPublisher | |
| Nov 24, 2027 | Nov 25, 2027 - Nov 26, 2027 | Thanksgiving (US) | All |
| Dec 1, 2027 | Last day to submit 2027 Production Release & Upgrade Tickets Any requests after this date will not be deployed by Operations to customer sites until the 1st Monday after freeze in 2028. | All | |
| Dec 17, 2027 | Dec 20, 2027 - Dec 24, 2027 | Christmas (All) | All |
| Dec 27, 2027- Dec 31, 2027 | Jan 1, 2028 | New Year's Day - 2028 (All) | All |